Customer Support Specialist (Lithuanian)
About ESTO
Founded in 2017, we are a fast-growing fintech company on a mission to make shopping and financial decisions effortless. By combining smart technology with customer-first thinking, we enable people to pay flexibly and businesses to grow faster.
As a team, we value ambition, ownership, and constant improvement. We move fast, think big, and build solutions that make a real impact on everyday lives.
About the role:
Love solving problems fast and keeping customers happy? Ready to guide ESTO customers every step of the way?
Join our team and be the voice that turns questions into loyalty.
What You’ll Do:
B2C sales to our existing customer base (cold + warm leads)
Hit and exceed sales targets
Customer service via phone, e-mail, chat
Share feedback and insights on areas for improvement
Contribute input on sales pitches
Cover for colleagues in the same department during vacations, across other task lines
What We Expect:
Fluent in Lithuanian (C2), proficient in English (B2) - written and spoken
1+ year of B2C sales experience with a proven track record
Strong multitasker, comfortable juggling priorities
Nice to have
Consumer lending experience is a plus
Why You'll Love Working Here
• 20 days annual leave + public holidays + your birthday off, always
• Hybrid work with flexible hours
• Paid sick leave + 3 wellbeing days
• Modern, pet-friendly office in the heart of Vilnius
• Fully stocked kitchen: snacks, fruit & drinks
• Collaborative, multicultural team
• Regular events & offsites
• Room to bring ideas and make real impact
🌍 Equal Opportunity Employer
We value diversity and inclusion, and we're committed to a workplace where everyone feels welcome, has equal opportunities, and is treated fairly.
- Department
- Customer Success Team
- Locations
- Vilnius
- Remote status
- Hybrid
About ESTO
Thinking big since 2017.
Since launching in Estonia in 2017, ESTO expanded to Lithuania in 2020 and Latvia in 2021.
Today we partner with 11 000+ merchants and serve nearly a million customers | on a mission to simplify money by removing complexity, embracing transparency, and putting people first.
We’re driven by innovation that makes finance effortless, empowering people to take control of their financial future.