About ESTO

Founded in 2017, we are a fast-growing fintech company on a mission to make shopping and financial decisions effortless. By combining smart technology with customer-first thinking, we enable people to pay flexibly and businesses to grow faster.

Our solutions- from “buy now, pay slow” to flexible installment plans are used by hundreds of thousands of customers and thousands of merchants across the Baltics. Whether online or in-store, we focus on creating a smooth and transparent payment experience.

We believe finance should be simple, transparent, and built around real life. That’s why we continuously innovate to remove complexity and create seamless experiences- whether online or in-store.

As a team, we value ambition, ownership, and constant improvement. We move fast, think big, and build solutions that make a real impact on everyday lives.

About the role:

Are you a customer-oriented Customer Support Specialist who finds fast and flexible solutions to problems? Are you ready to guide and support our customers in using ESTO services?

-What You’ll Do:

• Customer service via phone, e-mail, and chat

• B2C sales to our existing customer base (cold+warm leads)

• Providing constant feedback and insights about areas of improvement

• Substituting colleagues from the same department during vacations with other lines of tasks

What We Expect:

• Fluent in Estonian and Russian, both written and spoken, and proficient in English

• A strong customer-oriented mindset – you have a great desire and interest in working with customers, listening to them, and finding suitable solutions

• Ability to work independently while also being a good team player

• Responsible, quick, precise, and accurate

Nice to have

• Experience in B2C sales is a plus

Why You’ll Love Working Here:

🏖️ Time off & flexibility

• 28 days annual leave + public holidays

• Flexible working hours and hybrid work model

• Paid sick leave

• Enjoy your birthday your way – take a paid day off 🎉

• 3 additional paid Wellbeing Days per year

💻 Work environment

• Modern, pet-friendly office in the heart of Tallinn

• Fully stocked kitchen (snacks, fresh fruit & drinks)

💪 Wellbeing & perks

• Monthly Stebby allowance for sports and wellness

📚 Growth & development

• Company-supported annual learning budget

• Clear career progression paths

🤝 Culture & team life

• Supportive and collaborative working culture

• A multicultural, international team with diverse perspectives

• Regular team events, offsites and social activities

• Freedom to bring ideas forward and make an impact

🌍 Equal Opportunity Employer

We are an equal opportunity employer that values diversity and inclusion. We’re committed to creating a workplace where everyone feels welcome, has equal opportunities, and is treated fairly and with respect.